Appointments

Total Triage

We operate a total triage system for GP, ANP and clinical pharmacist appointments. All requests for appointments will be triaged by a GP before an appointment is given. Please complete an electronic consult form below. Your form will be reviewed by a GP and you will receive a text with an appointment time or signposting information.

To contact us:

use our online tool between 7am and 4pm
use the NHS website or the NHS App at any time
phone us during our opening hours
visit the surgery and speak with a receptionist during our opening hours

When you get in touch, we’ll ask what you need help with.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account
use our online system at any time (find out how to get access)
contact us during our opening hours

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come into the surgery, we understand that this is not always possible. Therefore, if you feel that you require a home visit, please call the practice as early as possible after 08:00 to request a visit.

Home visit requests are usually for housebound patients, the elderly, disabled patients or for patients who are too ill to visit the practice. Your GP will assess whether a home visit is clinically necessary and the urgency of the need for medical attention. If the GP feels a home visit is not clinically necessary, a telephone/video consultation will take place.

In some cases, the urgency of need will be so great that it will be inappropriate for the patient to wait for a GP home visit and alternative emergency care arrangements will be necessary, the GP will arrange this for you.

Please be aware that if the GP feels it is necessary for you to have a home visit, they may refer you into an external North Lincolnshire service such as:

CRT (Community Response Team)

and you may be visited by an ECP (Emergency Care Practitioner).

Please bear this in mind and be prepared to provide suitable details to the Receptionist who takes your call to enable us to assess the urgency of your visit.

If you are suffering with chest pains and/or breathing problems, please dial 999.